Banking halls are one of the places we visit at least once in a year and there are so many incidents they come with. Most of our transactions in such places is to help a group of investors make some money.
One giod yhing anout bamks is how well they set up their office in a comvenient area. Yheu also have very good deciraruon or set up for their banking halls, neatly lined with their colours.
The most annoying of all is when you are going to save and have to stand in a queue or on their seats dragging your ass to follow a queue. It’s amazing an act and you keep wondering why they do nothing about the traffic in their banking halls.
Another very fustrating incident is when you want to withdraw money and yore quite new to the bank. You have to keep walking about taking instructions from different people, you mostly find yourself lost till your able to finish up and leave.
One thing which is simultaneous to all banks is that all their tellers don’t work. At every point in time one is just an idol teller who won’t make any attempt to serve you.
The worst offenders are the tellers who won’t bothering speaking nicely or relating in a good way. Most of them don’t do a good job in relating to customers to the extent of frowning or getting pissed when you make enquiries more than once. This is so bad you sometimes wonder what happened to customer service.
Some banks give very attractive offers to open an account and later start giving some conditions which causes frustrating to customers. I stood in a queue to cash money and I was asked I couldn’t redraw 300 cedis but counter withdrawal start from 500cedis so I should use the ATM. Unfortunately I didn’t have my ATM so either I withdraw 500 cedis or pay a penalty to withdraw 300 cedis.
It all boils down to the work of the public relations officer of these banks to uphold the image of the company. All workers must be taught and trained on good relations and to uphold the brand of such financial institutions.
Monica OtumfuorNo tags for this post.